Voice of the Client: An Analysis of Client Satisfaction and Consumer Protection Across Four Microfinance Institutions in India
October 01, 2015
This research was published more than 5 years ago, some information may be out of date.
This report presents the findings of the Voice of the Client project in India, a ground-breaking initiative in the microfinance industry developed by Hivos and MIX to leverage mobile technologies as a means to analyze the level of satisfaction of clients with the suite of products and services offered by their MFIs.
